Terms and Conditions

When Booking

When booking Red Dog Retreat, you (also referred to as; guest(s), you, yours and your) are entering into a legally binding contract with the owners (also referred to as; we, owner, us and ours), which is subject to the following Terms and Conditions (referred to as T&C’s). You must be over 18 years of age and have responsibility and authority to accept the T&C’s on behalf of all other party members. It is your responsibility to make all members of your holiday party aware of our T&C’s.

Prices

Reservations can be made via our on line booking system. We will confirm reservations by email and hold for a maximum of 7 days. If a deposit or full payment, as appropriate is not received within that time, we reserve the right to offer the holiday to other enquirers. The contract is deemed to have been made once the guest has paid a deposit and confirmation has been dispatched. You must check the confirmation and notify us of any errors straight away. We reserve the right to refuse any booking and be under no further liability.

Payment

A deposit of 25% of the total cost of your holiday is payable at the time of booking. The balance is due 6 weeks prior to the start of your holiday. The full amount is payable at the time of booking if it is 6 weeks or less from your arrival date. Payment by credit or debit card via the secure link on our website. If you fail to pay the balance by the due date the booking will be cancelled. All deposits are non-refundable.

Security Deposit

We require a security/damage deposit of £150 to be paid in cleared funds prior to your holiday. The entry details will be sent once this is received. The security/damage deposit will be refunded within 2 weeks of the end of your holiday less any payments for damage, return of left belongings or if any excess cleaning or laundering is required. We expect any damage be acknowledged and paid for.

Cancellation or Changes Made By the Guest

You have entered into a legally binding contract as soon as your booking has been made. If forced to cancel for whatever reason, then no refund of deposit will be due. If you wish to book an alternative
date we will transfer your deposit to the new booking and send a revised confirmation. For cancellations within 6 weeks of your holiday we regret that no refund of the full balance is due. If you wish to book an alternative date we will issue a revised confirmation on receipt of the deposit for the new date. We will then try to re-let the property for your original dates. If successful we will transfer your balance payment to your new booking less the original deposit. Cancellations must be notified in writing, this includes email to the owner immediately they occur. We strongly recommend that guests take out a holiday cancellation insurance plan to cover these eventualities.

Website Accuracy

Whilst we do all we can to ensure the information contained on the website and other information platforms, we accept no liability for changes to amenities and local activities. All distances and travelling
times are approximate.

Guest Numbers

We permit only members of the party identified on the booking form to occupy the property for holiday purposes. Any changes to members of the party must be advised to the owner in writing. No more than a maximum of 4 people may occupy the property. We reserve the right to deny you access, or require you to leave before the end of the holiday if this is not adhered to. It will be deemed that your holiday has been cancelled and you will not be entitled to any refunds or compensation.

Pets

Red Dog Retreat was designed with pets in mind. However, we ask that guests respect we have to impose some conditions to maintain standards. Pets will only be allowed if we are notified of type and number on the booking form. We reserve the right to refuse a booking in the unlikely event the type or number of pets is deemed unsuitable for the property. We provide throws for sofas and beds and ask that guests use these and do not allow pets on unprotected furniture. A charge for additional cleaning/ laundering will be made if this is not adhered to. Pets can be left alone for short periods at the property if guests are sure the animals will not be stressed or cause damage. We reserve the right to withdraw this clause at any time and to enter the property and to charge for pet sitting services if we have concerns about the health and welfare of any animal. This includes dog vocalisation if deemed prolonged, excessive or causing a nuisance. Owners are liable for any damage caused by pets. All faeces must cleared from the land and gardens and binned.

Guest Obligations

You must keep all furniture, fittings and effects both inside and outside the property in the same condition as at the start of your holiday. Damage, losses and breakages must be reported and we reserve the right to charge at our discretion. We understand accidents happen so won’t be upset by the odd broken plate or cup, we keep spares. You must leave the property clean and tidy. Excess cleaning will be charged. Offensive, rude or dangerous behaviour will not be tolerated, you must behave considerately towards the owners or representatives and their property. We reserve the right to bar you from the property without refund or any other liability if your or any member of your parties’ behaviour is deemed unacceptable or we have reason to believe it is likely to be. You must not smoke or vape anything indoors or by open windows and doorways. All smoking debris must be cleaned up. Use of Red Dog Retreat's gardens and wood are at your own risk. Whilst all the boundaries are well fenced we do not guarantee they are completely escape proof. Guests are responsible for supervising pets and children at all times. Warning signs and requests to avoid areas must be adhered to. We reserve the right to prevent guests having access to the land if deemed necessary. You must allow us or anyone representing us access to the property and land at any reasonable time during your stay.

Force Majeure/ Liability

We cannot accept any responsibility for material losses, damage, additional expense or inconvenience directly or indirectly caused by or arising from the property, its plumbing or electrical services. No responsibility is accepted for the loss or damage of property, including vehicles and their contents, pets and any other property belonging to guests. We will not be responsible or liable for any alterations, delay, cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by rescheduling of transport or any other event outside our control.

Cancellation/ Changes by us

Once we have issued a written booking confirmation we will endeavor not to make any changes to your booking. We reserve the right to refuse any bookings and cancel any bookings already made if the property is unavailable for any reason. We will inform you promptly of any changes. If we do have to cancel your holiday for any reason we will offer alternative dates or refund all monies paid but will have no further liability or obligation.

Breaking T&C's

We reserve the right to repossess the property if you fail to comply with any of our T&C’s. You will be required to leave immediately and no refunds issued and no liability accepted.

Personal Details and Privacy

We need correct personal details, including mobile phone and email when making a booking so we can communicate with you about your holiday. These details will be used for checks to ensure you are the account holder for the payment method used. We may use cookies on our website and store your IP address in order to analyse usage and trends of our website. We make all reasonable steps to ensure the security of your personal data. We do not handle your payment details ourselves, they are entrusted to a payment industry accredited third party. We will only add you to our mailing list if you opt in.

Smoking

Red Dog Retreat operates a strict non-smoking and non-vaping policy inside the property or near open doors and windows.